5/10 Charline Pichon: Precision in the Service of Terroir

Article written by Yanna Delière

Swiss Sommelier of the Year and Michelin Sommelier Award — a historic double in 2025. But behind the titles, Charline Pichon talks about her profession with disarming frankness: wine should be fun, service should be human, and excellence has no need to show off to make its mark.

From the Charente countryside to 19 Gault&Millau points

Born in 1993 near Angoulême, Charline Pichon does not come from one of the great dynasties of gastronomy. The daughter of factory workers, she grew up with her farming grandparents, learning very early on a taste for the land and rural know-how — a world where grapes are trodden barefoot and tinned food is unheard of. It was this “taste for the real thing” that she took with her when she left her home region for Sydney, then for the prestigious Les Crayères in Reims, before joining Crissier in 2018.

Her success is that of a “quiet strength”. Naturally shy and solitary, Charline had to overcome her reserve to make her mark in the often intimidating world of fine dining. Under the wing of her “spiritual father”, Philippe Jamesse in Reims, she learned to turn her sensitivity into a major asset: a unique ability to put even the most demanding guests at ease through her humility and insight.

Complete freedom at the heart of a legendary house

Now at the helm of a monumental cellar (more than 40,000 bottles in total), she enjoys the absolute trust of chef Franck Giovannini. In this house where 90% of guests are long-standing regulars, Charline Pichon has built a rare human connection.

Her secret? A simple, joyful approach to wine. For her, being a sommelier is not a display of technical prowess but a showcase for winegrowers. Between services, this keen runner and pianist finds her balance, proving that excellence at the summit of Swiss gastronomy can remain deeply connected to the values of sharing and generosity.

Why this encounter?
Behind the scenes of my choice

Including Charline Pichon in this series was essential to show that there is no ready-made path to success at the highest level. Sommelier at the Restaurant de l’Hôtel de Ville de Crissier — one of the most demanding tables in Switzerland, with three Michelin stars — her career proves that discretion, one’s background or being a woman in a traditionally male world are not barriers, but drivers of individuality.

My aim with Charline is to explore the sommellerie of intuition and psychology. How do you stay radiant and approachable in the hushed world of an exceptional establishment? How does pressure at the very top nurture humility rather than stifle it? Her testimony enriches our series with a rare conviction: the greatest expertise is the kind that can tell its story simply.

THE VINEYARD AND THE CLIMATE CHALLENGE

What is the sommelier’s role in the face of the climate upheaval transforming vineyards?

Our role, above all, is to reassure, explain and showcase — without ever alarming or politicising. Climate change is a reality that winegrowers live with every day, with considerable constraints. Our mission on the restaurant floor is to turn this imposed change into a positive experience for the guest.

In practice, that means talking about evolution, adaptation and new balances — not catastrophe. Showing continuity, even amid change. Connecting what the winegrower experiences in the vineyard with what the guest has in their glass, turning the climate challenge into a gastronomic asset. A wine with different balances is also a new story to tell. And that’s where the sommelier becomes invaluable: they provide a clear, accessible explanation without weighing down the conversation, and they make the guest an active participant in the discovery rather than a mere spectator.

This work of showcasing also goes through the winegrower themselves. Behind every bottle, there is a man or a woman who is adapting, experimenting and making brave choices. Climate change then becomes a human story — and human stories are what guests remember.

And on the producers’ side, what role can the sommelier play?

With producers, our role is that of a mediator between the reality of the vineyard and the expectations of the market. It’s a valuable link, often underestimated. We are the first to hear what guests like, what they’re looking for, what surprises or disappoints them — and that information is valuable to the winegrower.

But it goes beyond simply passing on feedback. We can take part in technical tastings, give our opinion on winemaking trials, and encourage choices that preserve freshness in the face of warming — earlier harvests, different ageing methods. We can also encourage grape diversity and resilient practices. It’s not our role to decide for the winegrower, but we can build a relationship of trust and transparency with them that benefits both sides. Being their voice with the guest is also a way of helping them.

 

CHANGING CONSUMPTION: LESS BUT BETTER?

Is the rise of no-low drinks a lasting trend or a passing one?

Personally, I hope it will remain a passing trend — I won’t hide that from you. But all the recent data show massive, lasting, global growth. The figures speak for themselves. And as a professional, I can’t pretend not to see them.

My conviction is that this trend will become an essential pillar of tomorrow’s drinks lists. We have to meet the demand — especially as these products are now available everywhere: supermarkets, wine shops, cocktail bars, restaurants. Guests who come to us already have their references and habits. If we don’t offer anything serious in this area, we miss out.

What this means in practice for us is a great deal of groundwork: selecting quality dealcoholised cuvées, understanding their aromatic profiles — which are truly different from those of wine — integrating them into tasting menus, and developing new food and drink pairings. We need to learn about the different dealcoholisation techniques so we can talk about them knowledgeably. And beyond dealcoholised wine, diversify into infusions, crafted teas and quality juices — all additional sales that make sense within a coherent list.

 

THE APPEAL OF THE PROFESSION

What is holding back new talent in sommellerie today, and how can it be addressed?

The number one thing to change is working hours. A stable schedule and adjusted hours — that’s the basic condition for making the job sustainable in the long term and attracting profiles who are currently turning to other sectors. Without that, everything else is of little use.

Next comes the question of pay. Restaurateurs need to raise salaries — and not just base pay. Bonuses, concrete benefits such as a company car or a phone plan, small gestures that show you matter to the business. It sounds basic, but it still varies hugely from one house to another.

But what really makes the difference day to day is management. Recognition happens every day — not once a year at an appraisal. Involving teams in certain decisions and communicating regularly so that everyone feels heard and listened to: that’s what creates attachment to a house. And talking about prospects: training, career development, internal promotion. People need to know where they’re heading.

Finally, well-being at work. A good atmosphere, genuine team cohesion, more regular breaks to reduce fatigue, rituals or activities that strengthen the team. It’s not a luxury — it’s what makes people stay, commit and give their best during service.

A word for those still hesitating to go into sommellerie?

Sommellerie is an incomparable profession — for its endless knowledge, for the extraordinary encounters it makes possible all over the world, for the constant evolution of wine and the way climate change itself becomes a source of renewal. It’s a profession that lets you inspire dreams, tell stories and pass things on. Few professions offer so much.

It demands great flexibility, it’s true — the world is changing fast and our role is changing with it. But for those who love sharing, learning and inspiring wonder, it’s a profession like no other. Go for it.

In summary: the key takeaways from our interview

Through the eyes of Charline Pichon, tomorrow’s sommellerie emerges above all as a profession of connection and mediation. Through her approach to climate change — turning the challenge faced by the winegrower into a positive experience for the guest — she reminds us that the sommelier is not simply a bottle carrier, but a translator of emotions and realities.

While she takes a clear-eyed view of the irresistible rise of no-low, Charline remains true to her convictions: alcohol-free drinks will never replace wine, but they enrich the list and broaden the conversation at the table. Her vision of the profession’s appeal, rooted in the daily reality of teams — hours, recognition, well-being — maps out a concrete, human path for sommellerie to keep attracting the talent of tomorrow.

Beyond the excellence of the Hôtel de Ville de Crissier, Charline Pichon embodies the figure of a sommelier whose strength lies in reading a dining room, building bonds with winegrowers and making a guest dream — with the same disarming simplicity, and an expertise that has no need to show off to make its mark.